Settings Guide

Overview

The Settings section provides comprehensive configuration options for your Last Chance account. This guide covers all available settings pages and their configurations.

Settings Pages

User Preferences

Configure how subscribers can customize their email experience.

Frequency Configs

Manage email frequency options that subscribers can choose from.

Location: Settings → User Preferences → Frequencies tab

Features:

  • Add/edit/delete frequency options
  • Set number of days for each frequency
  • Reorder options by dragging
  • Enable/disable specific options
  • Initialize default options

Default Options:

  • Weekly (7 days)
  • Monthly (30 days)

Usage: Frequency configs are used in the preferences page to let subscribers choose how often they want to receive emails. These values are stored in Klaviyo as the email_frequency profile property.

Topic Configs

Manage email topic options that subscribers can choose from.

Location: Settings → User Preferences → Topics tab

Features:

  • Add/edit/delete topic options
  • Customize labels for each topic
  • Reorder options by dragging
  • Enable/disable specific options
  • Initialize default options

Default Options:

  • Promotions
  • Newsletters
  • Product Updates
  • Education
  • Events

Usage: Topic configs are used in the preferences page to let subscribers choose which types of emails they want to receive. These values are stored in Klaviyo as the email_topics profile property (comma-separated).

Pause Duration Configs

Manage pause duration options for the pause emails feature.

Location: Settings → User Preferences → Pause Duration Configs

Features:

  • Add/edit/delete pause duration options
  • Set number of days for each duration
  • Mark options as default
  • Reorder options by dragging
  • Enable/disable specific options

Default Options:

  • 7 days
  • 14 days
  • 30 days
  • 60 days
  • 90 days

Usage: Pause duration configs are used in the pause emails modal to let subscribers choose how long they want to pause emails.

Team Pause Settings

Configure how the pause emails feature works for your team.

Location: Settings → User Preferences → Team Pause Settings

Features:

  • Select pause methods (can use multiple):
    • Profile Property - Sets a custom profile property in Klaviyo
    • Suppression - Suppresses the profile in Klaviyo (90-day cooldown)
    • Unsubscribe - Unsubscribes from lists or globally

Pause Methods Explained:

  1. Profile Property (PROFILE_PROPERTY)

    • Sets last_chance_pause_emails_until property in Klaviyo
    • No cooldown restrictions
    • Most flexible option
    • Best for: Flexible pause functionality

  2. Suppression (SUPPRESSION)

    • Suppresses the profile in Klaviyo
    • Enforces 90-day cooldown from last suppression date
    • Klaviyo-native functionality
    • Best for: Complete email suppression

  3. Unsubscribe (UNSUBSCRIBE)

    • Unsubscribes from specific lists or globally
    • No cooldown restrictions
    • Best for: List-specific unsubscribes

Exclusion Segments (Klaviyo)

Topic, frequency, and pause exclusion segments are managed in User Preferences. Each tab has an Email configs section at the top and a Segments section below.

Topic Exclusion Segments (Settings → User Preferences → Topics tab → Segments)

  • Create one segment per topic (e.g., LC - Exclude Topic: Sales & Discounts)
  • Usage: Add the matching segment to "Don't send to"—use the one that corresponds to the type of email you're sending (e.g., for a newsletter campaign, add LC - Exclude Topic: Newsletters)
  • Use any main segment for "Send to"

Frequency Exclusion Segments (Settings → User Preferences → Frequencies tab → Segments)

  • Create one segment per frequency (e.g., LC - Exclude Frequency: Weekly)
  • Usage: Add every LC - Exclude Frequency segment to "Don't send to" in each campaign and flow—you need all of them to enforce frequency limits across your audience

Pause Exclusion Segments (Settings → User Preferences → Pause tab)

  • Single segment: LC - Exclude: Paused
  • Usage: Add to "Don't send to" in all campaigns and flows to exclude paused subscribers

Email Providers

Klaviyo Settings

Configure your Klaviyo integration.

Location: Settings → Email Providers → Klaviyo

Features:

  • Connect/disconnect Klaviyo account
  • View connection status
  • Re-authorize if needed
  • View API key status

Reward Delivery

Configure how discount codes are delivered to subscribers.

Location: Settings → Reward Delivery

Features:

  • Select reward delivery mode:
    • Immediate - Discount code shown immediately on the page
    • Delayed - Discount code sent via email later

Delivery Modes:

  1. Immediate (IMMEDIATE)

    • Discount code is displayed on the unsubscribe page
    • Subscriber can copy and use immediately
    • Best for: Instant gratification, higher conversion

  2. Delayed (DELAYED)

    • Discount code is sent via email after the subscriber stays
    • Creates anticipation and follow-up opportunity
    • Best for: Email engagement, reducing code sharing

Usage: The selected delivery mode affects which elements are shown on your unsubscribe page templates. Elements with data-reward-mode="immediate" are shown for immediate delivery, and elements with data-reward-mode="delayed" are shown for delayed delivery.

Discount Codes

Manage discount codes for your unsubscribe pages.

Location: Settings → Discount Codes

Features:

  • Create new discount codes
  • Edit existing discount codes
  • Delete discount codes
  • View code usage statistics
  • Set codes as active/inactive

Discount Code Types:

  1. Shopify Discount Codes

    • Automatically synced from Shopify
    • Can be used in Shopify checkout
    • Requires Shopify integration

  2. Manual Discount Codes

    • Created manually in Last Chance
    • Can be used with any e-commerce platform
    • Requires manual setup in your platform

Best Practices:

  • Create multiple codes for A/B testing
  • Use descriptive names for easy identification
  • Set expiration dates to encourage urgency
  • Monitor usage to optimize discount amounts

Best Practices

1. Start with Defaults

  • Initialize default configs when first setting up
  • Customize based on your specific needs
  • Test with a small group before rolling out

2. Keep Options Manageable

  • Limit frequency options to 3-5 choices
  • Limit topic options to 5-7 choices
  • Too many options can overwhelm subscribers

3. Use Clear Labels

  • Use descriptive, action-oriented labels
  • Avoid technical jargon
  • Make it clear what each option means

4. Test Pause Methods

  • Start with PROFILE_PROPERTY for flexibility
  • Add SUPPRESSION if you need Klaviyo-native suppression
  • Use UNSUBSCRIBE for list-specific control

5. Monitor Usage

  • Check analytics to see which options are most popular
  • Adjust configs based on subscriber behavior
  • Remove unused options to simplify

Troubleshooting

Configs Not Showing

  • Ensure configs are initialized (use the initialize action)
  • Check that configs are enabled (isActive: true)
  • Verify you're viewing the correct team

Segments Not Creating

  • Create segments from Settings → User Preferences → Topics or Frequencies tab → Segments section
  • Check Klaviyo connection status (Settings → Email Providers → Klaviyo)
  • Verify API permissions in Klaviyo
  • Review error logs for API issues

Pause Not Working

  • Verify pause methods are enabled in team settings
  • Check Klaviyo profile properties are being set
  • Review pause duration configs are active